A type of training in which experienced analysts or technicians guide and teach novices. #ProfessionalDevelopment #EmployeeEngagement #Motivation #People #EmployeeSatisfaction
An experienced analyst or technician who is assigned to guide and teach novice agents through a combination of knowledge and experience sharing. #People #EmployeeSatisfaction #Culture #Coaching #ProfessionalDevelopment #EmployeeEngagement
A measure of performance, efficiency, effectiveness or quality, usually based on statistical, historical, or operational data. Metrics are used as a basis for rewards and/or recognition, improving performance, communicating value (alignment to business goals), and measuring continuous...
Applying the most efficient arrangement of a desk, chair, monitor, telephone, headset, and other equipment to reduce or eliminate physical strain and cumulative trauma. #SupportCenter #SupportOperations #WorkforceManagement #HumanResources #EmployeeSatisfaction
The percentage of staff members who leave their positions within a specified period of time. (See also Turnover ) #Motivation #EmployeeEngagement #EmployeeSatisfaction #People